RESORT VILLAS MURCIA respects your privacy and is committed to protecting your personal data.
- Our website
Our website at www.resortvillasmurcia.com promotes properties for sale in Spain and is aimed at potential property buyers and sellers. The website is not intended for children and we do not knowingly collect data relating to children.
- Personal data which we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect a variety of information about our customers including name, contact number, email address, home address and passport number. If you interact with us through social media, this may include your social media user name.
We may also hold transaction data including details about payments to and from you and other details of property or services you have used.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you use any of these types of personal data on products you design or create on moo.com, we will not be able to tell. We will treat all the personal data included in designs or products as ordinary personal data.
- How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your name, contact number and email address by completing our enquiry form or buying guide enquiry form, or by email or through chat or social media.
This includes personal data you provide when you sign up to receive the RESORT VILLAS MURCIA newsletters, make enquiries or request information be sent to you.
Third parties or publicly available sources. We may receive personal data about you from various types of third parties including property portals.
- How we use your personal data
Where we need to create a sales contract.
Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.
Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.
- Advertising, marketing and your communications preferences
We may use your contact details and requirements to form a picture of what we think you may want or need, or what may be of interest to you. We may carry out direct marketing by email, phone, text or post or other means.
You have a right at any time to change your mind and say no thank you and opt out. The easiest way to opt out is to use the unsubscribe link at the bottom of the communication.
Tracking Data, and in particular cookies, help us to deliver website and social advertising that we believe is most relevant to you and to potential new customers of RESORT VILLAS MURCIA. The cookies used for this purpose are often placed on our website by specialist organisations. This is also why when you’ve been on our website, you might see our banner adverts elsewhere.
Cookies can also tell us if you have seen a specific advert, and how long it has been since you have seen it. This is helpful, because it means we can control the effectiveness of our adverts and control the number of times people might be shown our adverts (you know, before we risk become annoying). Cookies also help us understand if you’ve opened a marketing email because we don’t want to send you things you don’t read.
- Disclosures of your personal data
We may share personal data with the following categories third parties (only when requested):
Service providers – auditors and professional advisers, lawyers, accountants and insurers; and government, regulators and law enforcement.
We share personal data with the following specific third parties:
Constant Contact – for the purposes of keeping you informed of the latest news and special offers in our weekly mailers. You can unsubscribe at any time using the button at the bottom of every mailer.
We also share data with third parties connected to advertising, retargeting and analytics. Please see Cookies above, including the cookie list, for more information about who those third parties are.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
- Data retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for tax purposes
- Your legal rights
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
The right of access – you have a right to make what is known as a ‘data subject access request’ for copy of the personal data we hold about you.
The right to rectification – you have a right to make us correct personal data about you that may be incomplete or inaccurate.
The right to erase – you can ask us to delete the personal data we hold about you (unless there’s an overriding legal reason we need to keep it).
The right to restrict processing – you have a right, in certain circumstances, to ask us to suspend processing personal data.
The right to data portability – you have a right to ask us for a copy of your personal data in a common format (for example, a .csv file).
The right to object – you have a right to object to us processing your personal data (for example, you may object to us processing your data for direct marketing).
These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
If you wish to exercise any of the rights set out above, please contact us (see How to contact RESORT VILLAS MURCIA about privacy).
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
- How to contact RESORT VILLAS MURCIA about privacy